Employment Opportunities

Additional Employment Opportunities

Job Title:  Group Experience Consultant        
Department:  Ticket Sales & Service  
Reports To: Manager of Group Experiences                              

Summary

Seattle Sounders FC are searching for a self-driven and motivated individual to join our group sales team. The ideal candidate is competitive and motivated to exceed all ticket sales and renewal goals presented by management. We are looking for a team member who strives to be the best and is committed to the long term growth of the ticket base of Sounders FC.

Responsible for generating revenue by identifying new business prospects and selling all ticket products. Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Meet established sales objectives by executing sales calls and presentations promoting group ticket products.
  • Identify ticket sales opportunities by establishing professional and personal networks.
  • Develop relationships with current and potential group ticket customers.
  • Responsible for servicing and up-selling group ticket products.
  • Assist suite department by selling single game suite inventory.
  • Handle inbound calls and provide necessary information to convert into sales or assist in service issues.
  • Lead sales presentations or tours to potential clients.
  • Maintain an accurate database of your customers and document all touch points with your clients.
  • Provide customer service to handle and resolve customer complaints.
  • Handle group ticket renewal process.
  • Oversee large corporate sales initiatives as assigned.
  • Meet or exceed sales goals as set by supervisor.
  • Attend and provide service at match days and other special events that include night and weekend work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Advanced oral and written communication skills.
  • Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.
  • Knowledge of Ticketmaster systems, and Microsoft Dynamics CRM.
  • Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events.
  • Understanding of basic accounting principles.
  • Proficient in basic software programs (Word, Power Point, Excel, etc).
  • Ability to prospect new customers and create self-generated leads.
  • Ability to work evenings and weekends as needed.
  • Ability to attend all home games (evenings and weekend hours and possibly holidays).
  • Excellent time-management skills and attention to detail.
  • Fantastic, dynamic interpersonal skills and approachable personality.
  • A team player who thrives in a collaborative environment.
  • An innovative and creative thinker who is not constrained by conventional thinking or established approaches.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree (BA/BS) from accredited four-year college or university required (sales/marketing focus preferred).
  • Knowledge of Archtics ticketing system.
  • Prior use of Microsoft Dynamics CRM.
  • One or more years of experience in sports ticket sales.
  • Bilingual or multi-lingual skills a plus 

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

REQUIRED QUESTIONS

  1. Do you have at least 1 year of prior sales experience?
  2. Do you have experience cultivating your own leads? If yes, please explain.
  3. Have you previously used Archtics ticket system?
  4. Are you familiar with Microsoft Dynamics CRM database system?
  5. What are your salary expectations for this job?

Click here to apply.


Job Title: Part Time Box Office Assistant       
Department: Ticket Operations
Reports To: Ticket Operations Manager
Status: Part-time, seasonal, match days only

SUMMARY

Seattle Sounders FC is looking for a Part-Time Box Office Assistant to handle day-of-game Ticket Operations setup, service, and sales for the 2017 Sounders FC and S2 season. The part-time box office assistant is an excellent learning opportunity within the sports industry that will be an integral part of all Sounders FC and S2 home matches. Sounders FC matches are played at CenturyLink Field and their USL affiliate, S2, plays their matches at Starfire Stadium in Tukwila, WA. This individual will be responsible for assisting in setting up the box office for both teams on matchday, troubleshooting any ticket issues and selling tickets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist Ticket Operations Manager with Box Office and Will Call setup and teardown on matchdays
  • Be an energetic Sounders FC ambassador, knowledgeable of ticket prices, game schedules, ticket package offerings, ticket policies and procedures
  • Provide all guests a positive first impression of Sounders FC by offering superior, individualized guest service
  • Accurately operate Ticketmaster Archtics and Host and mobile ticketing systems
  • Problem solve and troubleshoot any ticket issues that may arise including lost, stolen or damaged tickets
  • Process walk up ticket sales and will call requests in a friendly, professional manner
  • Answer box office telephone and respond to customer questions regarding events, ticket operations, and assist patrons in finding seat locations on seating diagrams
  • Communicate positively with guests to establish their needs efficiently and courteously

QUALIFICATIONS 

  • High school diploma or GED
  • 1 or more years of Ticket Operations experience and/or training
  • Knowledge of, and passion for, Seattle Sounders FC and soccer
  • Thrives in a collaborative, fast-paced environment.
  •  Proficient in Ticketmaster Host, Archtics, and Access Manager ticketing platforms
  • Must be professional and exhibit excellent judgment
  • Must be available to work all Sounders FC and S2 home match days (requires nights and weekends)
  • Must have strong verbal communication and interpersonal skills.
  • Proficient in cash handling: Capable of balancing all cash and check transactions to submit to Ticket Operations Manager at the conclusion of each match.
  • Ability to work effectively under pressure and handle large crowds in a friendly, professional manner
  • Demonstrate exceptional skills in customer relations, communications and problem solving
  • Candidates must be local to the Seattle area and have a reliable form of transportation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 

Click here to apply.


 

Job Title:              Senior Manager/Manager of Content
Department:         Digital Media
Reports To:          Sr. Director of Marketing and Digital
FLSA Status:       Exempt

Position Summary

The 2016 MLS Cup champion Seattle Sounders FC is seeking an enthusiastic, creative, forward-thinking digital and social media staff member to serve as the club’s content production lead. The person in this role will be passionate about storytelling, writing and editing, social media, innovation and tracking emerging trends and platforms.

The person in this role will support every department within the organization and a spirit of collaboration and problem solving is imperative. Working closely with the club’s digital and marketing teams, as well as the coaching staff and players, this individual will assist with development of the Sounders’ digital and social philosophy and vision to achieve the club’s strategic objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist with development of the digital and social content strategy for Seattle Sounders FC, including SoundersFC.com, the club’s social platforms and mobile app
  • Serve as the club’s content production lead, managing the Senior Coordinator of Digital Media
  • Set the editorial direction and tone for all club content across official platforms, managing content producers both internal and external
  • Oversee editorial strategy and execution of SoundersFC.com with focus on increasing unique users each year
  • Align content strategy, team coverage, team communications, marketing partnerships and sponsored content across all owned channels
  • Generate incremental revenue by creating compelling content opportunities for corporate partner integration
  • Assist with development of video production for the club’s digital and social platforms, with a focus on channel-specific optimization
  • Ensure innovation is at the center of all activities, leading the organization to be forward- thinking, early adopters of new platforms, technologies and products
  • Establish Sounders FC as one of the most creative storytellers in sports by producing platform-specific content that generates engagement, awareness and reaches new audiences
  • Oversee creative, integrated digital campaigns from concept to execution and reporting
  • Assist with content marketing idea generation to extend the club’s brand, increase consumption metrics and grow the fan base
  • Assist with management and execution of the club’s social media channels, including Facebook, Twitter, Instagram, and Snapchat
  • Effectively collaborate with Ownership, Communications, Soccer Operations, Corporate Partnerships, Marketing, Game Presenation, Broadcast, Ticket Sales and Services to ensure the delivery of timely and collaborative content that meets club-wide objectives
  • Working closely with Marketing, Broadcast and Game Presentation, assist with development of all video production, ensuring consistency of style, tone and brand
  • Assist with oversight of the departmental budget for various digital initiatives, content production, freelancers, departmental travel and more
  • Assist with management of relationships with third-party digital vendors and partners

POSITION QUALIFICATIONS

To perform this job successfully, the person in this role must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree in related field – i.e. journalism, digital content, marketing, etc.
  • A minimum of six (6) years of experience in a content production industry – i.e. consumer brand, agency, sports and entertainment, or another related area
  • Working knowledge of Major League Soccer and its teams, players and history
  • Proven ability to collaborate and integrate across digital, social media, marketing and PR to produce break-through results
  • Demonstrated proficiency in developing and presenting compelling and results-focused content strategies
  • Experience with analyzing and reporting engagement metrics, working across various reporting tools; utilizing data to drive content strategy
  • Proven experience acting as a mentor to staffers and collaborating with colleagues across multiple departments
  • Expertise and experience at the intersection of paid, owned and earned media in social campaign orchestration
  • Passion and deep knowledge about the social media landscape - demonstrated thought leadership in the space a plus
  • Self-starter and entrepreneurial spirit with hands-on approach towards business
  • Strong communications and leadership skills, with editorial and copyediting abilities
  • Working knowledge of content management systems (Drupal preferred), HTML and CSS.
  • Ability to organize, prioritize, work well under pressure with multiple assignments; meet tight deadlines and multi-task
  • Proven ability to collaborate with account teams, creative agencies, vendors and clients
  • Willingness to work flexible hours, including but not limited to evenings, weekends, holidays and travel to road games
  • Understanding of the game of soccer, MLS and Seattle Sounders FC

 MATCH DAY RESPONSIBILITIES

  • This role is expected to work all Sounders FC matches, with some travel required throughout the course of the season
  • Lead content production for SoundersFC.com, while assisting with all social channels
  • Assist with oversight of matchday digital staff and ensure up-to-the-minute maintenance of digital and social properties during all club contests (home and away)
  • Shared matchday oversight of CMS, content contributors and social feeds surrounding game-specific happenings
  • Ensure quality control of corporate partner-sponsored digital assets throughout matchday
  • Ability to draft time-sensitive digital and social content as needed
  • Assist with creative strategy and manage execution for social media programs and campaigns

EQUAL EMPLOYMENT OPPORTUNITY

Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Click here to apply.


Job Title: Account Manager
Department: Seattle Sounders FC Corporate Partnerships
Reports To: Service Manager, Corporate Partnerships

SUMMARY

The Account Manager will act as the lead in all partnership service execution duties, including: collaborating with Sounders FC Corporate Partners to develop/implement strategic activation concepts, fulfill contracted elements, deliver first-class service and present timely wrap ups. Additionally, the Account Manager will work closely with Sales Directors throughout the sales process. This includes: securing renewals of current partners, preparing/revising partnership presentations, collaborating on proposal concepts, providing research as needed, and updating sponsorship elements in inventory spreadsheets, etc. The Account Manager is also expected to be able to work as part of a team by establishing a strong relationship between the organization and assigned corporate partners throughout the calendar year.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Service Team

  • Proactively participate in service team operations (weekly meetings, assisting colleagues with events, promotions, hospitality and shared responsibilities on match days, etc.)

Partnership Client Fulfillment

  • Serve as a lead contact for all service fulfillment elements with assigned corporate partners
  • Plan and coordinate activation strategies and calendars for assigned accounts
  • Effectively manage the following core fulfillment responsibilities:
  • Match day execution (on-site set-up, in-game promotions, giveaways, presentations and hospitality)
  • Coordinating media elements (television, radio, web and social)
  • Events/promotion execution (retail marketing initiatives and non-game day/community events and appearances)
  • Partner signage
  • Print inventory
  • Coordinating tickets, merchandising and hospitality elements
  • Enter and maintain all partner elements in inventory spreadsheets
  • Create and present wrap-ups as necessary for all assigned partners
  • Proactively develop new ways to establish strong relationships with assigned corporate partner accounts. Anticipate the needs of partners and communicate accordingly.

Partnership Sales Presentation Support 

  • Collaborate as needed with Sales Directors regarding sales inventory and concepts relevant to presentations
  • Operate and/or lead presentations during partner meetings
  • Assist with providing research or supporting information when applicable

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must have strong written and verbal communication skills – including the ability to proactively communicate with clients, co-workers and vendors to manage tight timelines and solve problems
  • Must have strong organizational skills
  • Must function at a high level in a fast-paced environment
  • Must have experience using Microsoft Word, Excel, PowerPoint and Photoshop

EDUCATION and/or EXPERIENCE

  • Bachelor’s degree from four-year college or university
  • Must have a minimum of four to five years of related experience in any of the following industries: sponsorships/client services, sports/event marketing, agency or media.

MATHEMATICAL SKILLS

  • Must be able to prepare sales reports in an Excel spreadsheet when required

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employee must be able to set up partner and match day promotional and event programs. Promotional setup often requires banner installation and carrying moderate sized promotional materials.
  • Employee must be able to lift and carry up to 40 pounds

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Majority of work is in an office environment
  • Outdoor work is required for occasional partner promotional events
  • Must be able to work a minimum of 40 hours per week and all home Sounders FC match days
  • Vehicle required 

Click here to apply.