Frequently Asked Questions

 Renewal FAQs

How many matches does my 2016 season ticket package include?

19 matches of Sounders FC action will be included in your package - 17 MLS and 2 bonus ones, which depend on CONCACAF results. These matches will be announced once determined.

How do I reserve my playoff tickets for the 2015 season?

Renew for 2016 and we’ll handle the rest. Select “yes” for the playoff question and you will be signed up for the “Pay as We Play” program, which reserves your seat location for all potential playoff matches. Your card will not be charged until a match is solidified and only will be charged a match at a time.

What happens if I do not renew my Season Ticket Membership by the September 18 deadline?

Missing the deadline means your current seat locations will be released from your account and made available for purchase by fellow season ticket members in the relocation and additional seat process. To avoid losing your seat, make sure to renew by September 18!

I sold tickets online and have account credit, can that be applied to my renewal?

Yes! Thank you for taking advantage of the Ticket Exchange. You can apply account credit through your Fan Relations Representative. Make sure you sign up for a payment plan in the event your resale credit does not cover your entire balance. Your Fan Relations Representative will be happy to assist you.

Can I designate different names on the MatchPass cards?

Yes, you will be able to designate your seats by the end of 2015. You will receive an email where you can designate seat owners, list any supporter group affiliation and update your address for ticket mailing.

When will I receive my season ticket package?

Sounders FC will send out ticket packages in late February, approximately 1-2 weeks prior to the first match.

 Renew for Life FAQs

Why should I Renew for Life?

Renew for Life is the simplest way to lock in your seat for every upcoming season. Once you’ve opted in, you’ll never have to worry about missing deadlines, losing your seat location or navigating the relocation/additional seat process. You only need to reach out to us to make updates to your invoice such as payment or contact information. Plus, you’ll receive 5,000 MatchPass points credited to your account for declaring you’re Sounders ‘Til I Die.

How will the renewal process work with Renew for Life?

In future seasons, we will automatically set you up on the longest payment plan available and charge the card that is on file on the first business day of September. You will receive an invoice in August detailing your purchase of season tickets and have one month to make any edits through your Fan Relations Representative. You’ll also be automatically signed up for the relocation and additional seat process that takes place once payments are processed, guaranteeing your priority access to add seats and relocate when space becomes available.

What if I do not want to continue my membership with Seattle Sounders FC?

For this year, nothing changes. If you no longer want to keep your seats, simply choose not to renew. In future seasons, you will have the entire month of August to review your plan and opt-out. You can opt-out by calling or emailing your Fan Relations Representative or filling out the online form here. You must complete these opt-out procedures prior to September 1. Once a payment is processed on the first business day in September, there will be no refunds or exchanges.

 Membership Update FAQs

Can I relocate my seats or add seats for the 2016 season?

One of the benefits of your Season Ticket Membership is automatic enrollment into our seat relocation and additional seat process. You will receive an email with an assigned appointment time once the renewal process is complete. If you’re happy with your seats and don’t want to make any changes, simply ignore the email and your current seat location will remain.

What if I am unavailable during my appointment time?

Appointment times are based on how long you have been a Season Ticket Member with Sounders FC. If you are unavailable during your appointment time, you can reach out to your representative after your scheduled time and we can assist you over the phone with your relocation or additional seats. We are unable to assist you with relocation prior to your appointment time.

Can I purchase a full season parking pass?

Full season parking passes can be purchased based on availability. The North Lot will not be included as an option. To purchase a parking pass, please contact your Fan Relations Representative.

How can I purchase Accessible Seating?

CenturyLink Stadium provides accessible and wheelchair convertible seats located throughout the stadium in a variety of price levels and viewpoints. These tickets are available as a season ticket purchase. If you would like to relocate into or out of ADA seating or add ADA seats to your season ticket package, please contact your Fan Relations Representative.

Can I transfer ownership of my tickets?

During the 2016 renewal process, primary account holders are allowed to transfer ownership of tickets to individuals who have been designated on their account for at least one season or immediate family members. All account transfers must be completed by the renewal deadline, September 18. Once the deadline has passed no transfers will be permitted, in whole or in part, to any person or entity, except their spouse, child or parent. Legacy pricing is nontransferable. For more information about account transfers, please view our Ticket Transfer Policies.

How can I update my mailing address and other contact information?

Please make sure your contact information is up-to-date before the renewal deadline of September 18 so we can ensure your season ticket package and other notifications are sent to the correct address. You can update your contact information through My Account Manager or with your Fan Relations Representative.

 S2 FAQs

How many matches does my S2 season ticket package include?

Your season ticket package includes all USL matches that are played at Starfire Sports Complex. This includes approximately 14 regular season matches plus all home playoff matches.

How do I renew my S2 season tickets?

You can renew both your S2 and First Team season tickets together in one convenient invoice and through the same payment plan.

How do I relocate or add seats to my S2 season ticket package?

As an S2 Season Ticket Member, you are automatically enrolled in our seat relocation and additional seat process. You will receive a separate S2 email with an assigned appointment time once the renewal process is complete. Your appointment for S2 relocation and First Team relocation will most likely be at different times. If you do not wish to take advantage of this process, just ignore the email and your current seat location will remain.

 Sounders FC Priority List FAQs

What is the Sounders FC Priority List?

The Sounders FC Priority List is an opportunity for fans to gain priority in purchasing Season Ticket Memberships for upcoming seasons. By placing a $100 deposit per seat, fans are able to reserve their place in line to purchase, should Memberships become available. This is a one-time, non-refundable deposit that rolls over to the next year if Sounders FC is unable to offer a Season Ticket Membership. If we are able to offer a Membership and the individual declines twice, that individual’s position is moved to the bottom of the Priority List.

What does this mean to Season Ticket Members?

This simply means that we are sold-out of Season Ticket Memberships in the lower level of CenturyLink Field. Our season ticket members DO NOT need to join the Sounders FC Priority List, as they already have the highest priority in renewing, relocating and adding seats.

What is a referral? And what are the benefits?

A referral is when a Season Ticket Member recommends his or her friend to purchase a Season Ticket Membership. If the friend successfully purchases the Membership on his or her own account, then the original Season Ticket Member receives an exclusive prematch experience.

How can I refer a friend to receive season tickets?

You can refer a friend by either filling out this form or by calling your personal Fan Relations Representative. Your representative will reach out to your friend to discuss the Sounders FC Priority List. Seat location is subject to availability.

Can I transfer ownership of my account?

During the 2016 renewal process, primary account holders are allowed to transfer ownership of tickets to individuals who are designated on their account for at least one season or immediate family members. All account transfers must be completed by the renewal deadline. At the conclusion of the 2016 renewal process, Season Ticket Account Holders will no longer be able to transfer their account, in whole or in part, to any person or entity, except their spouse, child or parent. Legacy pricing is nontransferable. For more information about account transfers, please view the Ticket Transfer Policies.

Can I relocate my seats?

Every Season Ticket Member will have first priority to view relocation options through our interactive seating map as long as they renew their current seat location. To participate in our Seat Relocation process, please submit your upgrade request at the time of your renewal either online or through a representative. The upgrade process will take place online in mid-October.

Can I add seats and then transfer them to a friend?

No, additional seats are not able to be transferred, which is why we recommend referring your friends to purchase their own Season Ticket Memberships. You can refer your friend here.

 Relocation and Additional Seat FAQs

How are the appointment times determined?

All season ticket members who renewed prior to the September 18 deadline were automatically given an appointment time to relocate or add seats onto their season ticket package. Appointment times are based on the number of consecutive years you have been a season ticket member; also referred to as your Original Priority Date.

Do I have to pay in full in order to relocate my seats?

No. However you do need to sign up for one of our online payment plans so that your account is paid in full by the February 1 deadline. If you relocate to seats at a higher price level, payment to catch up on your payment plan will be due at time of relocation.

How do I relocate my seats to sit with friends and family?

Seats on different accounts may be relocated together at the later relocation appointment window of the two accounts. Please contact your Fan Relations Representative or call 877-MLS-GOAL for assistance. If you and the other accounts in your party have the same appointment time, you can simply select seats at the same time using the interactive seating map.

What if I miss my appointment window?

Season ticket members can still contact their Fan Relations Representative to inquire about available seating options, even after your window closes. However, the online virtual venue is not available after your appointment time and all seats are set by October 26, so no relocations can occur after that date.

Can I add seats using the online virtual venue?

Unfortunately not. This process is for seat relocation only. If you are interested in adding seats to your season ticket package, please contact your Fan Relations Representative during your appointment time for assistance.

Can I add seats and then transfer them to a friend?

No, additional seats are not able to be transferred, which is why we recommend referring your friends to purchase their own season ticket memberships. You can refer your friend here.

Can I transfer ownership of my account?

Season Ticket Account Holders are only able to transfer seats or the ownership of account to immediate family members as defined in the Ticket Transfer Policies. Legacy pricing is nontransferable. For more information about account transfers, please view the Ticket Transfer Policies.

Can I move to a different price level?

Yes, your payment plan will adjust to the new price level at the completion of the seat relocation process. Keep in mind that some price levels are sold out and not available.

After I've completed the relocation process, can I change my mind and get my old seats back?

Once at the "Review Your Upgrade" screen, you are able to either accept your newly selected seats or keep your current seats and go back to look at more options. Once you have accepted the new seats, your old seats may no longer be available. You can contact you Fan Relations Representative for available seat locations.

Can I relocate my seats more than once?

Yes. Although the available inventory will likely not increase, there is no limitation to how many times you can relocate your seats during your appointment time window.

I would like to relocate or add seats within ADA rows.

There are disabled seats (wheelchair convertible) dispersed throughout all areas and price levels of CenturyLink Field. Disabled seating and access are fully compliant with the Americans with Disabilities Act (ADA). For further location of access appropriate options, please contact your Fan Relations Representative during your assigned appointment time.

I have multiple sets of season tickets but only want to move one set. Can I just relocate one set?

Yes. At the "Select Seats to Upgrade" screen, simply select the seats that you want to relocate. If you would like to relocate multiple seat locations, they will need to be done one location at a time.

After reviewing the options, I decided not to relocate. How do I keep my same seats?

No action is required to select your same seats. If you don’t find a desired seating location using our interactive map, simply exit the browser and your same seats will remain secure.

How can I refer a friend to receive season tickets?

You can refer a friend by either filling out this form or by calling your personal Fan Relations Representative. Your representative will reach out to your friend to discuss the Sounders FC Priority List. Seat location is subject to availability.

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