Frequently Asked Questions

 Playoff FAQs

When will we know the dates and times of the matches?

The dates and times of the playoff matches will be determined after regular season play has concluded. From the results of the regular season, we will then be able to determine which seed we have earned and therefore, our playoff schedule. The last regular season match for the league is on Sunday, October 26th.

When will my card be charged?

When reserving your playoff tickets, you will not be charged until a match is solidified. Therefore, your card will be charged for each round as soon as the team qualifies for that match and a date and time is determined.

What if I do not want all of the matches?

We offer our season ticket members the opportunity to reserve their same seat location for the entirety of the Playoff series. If a season ticket member does not want to attend all of the matches, they are able to purchase single match tickets as soon as they go on sale to the general public. These tickets will be available at gate price and there is no pre-sale. Therefore, the best option to secure your seat location with your season ticket member discount, is to reserve through the Pay as we Play option.

Is there an opportunity to get extra seats?

We will be offering our season ticket members to sign up for additional Playoff Series seat locations on Monday, October 13th after we have determined who will be reserving their seat location for playoffs. These additional playoff series will not be available on your MatchPass, but can be printed from home to attend.

 Renewal FAQs

Why did my ticket prices increase?

We are preparing to compete again in 2015. Our commitment is to be the top club in Major League Soccer while maintaining affordable ticket prices. Your total investment increases with two additional matches in 2015, at the same rate as the MLS matches. Season ticket memberships will increase between $1 to $4 per match with many sections remaining the same price per match as the 2014 season. You will still maintain considerable savings over single match ticket prices.

How many matches does my season ticket package include?

Your season ticket package includes a total of 20 matches for the price of 19: 17 MLS, one international friendly and two CONCACAF Champions League. The international friendly opponent will be announced soon. Because we won the U.S. Open Cup, we have qualified for CONCACAF Champions League. Therefore, your package will include the two group stage matches, for the price of one.

Can I relocate my seats for this season?

Every season ticket member will have the opportunity to view relocation options through our interactive seating map. To participate in our Seat Relocation process, please submit your upgrade request at the time of your renewal either online or through a representative. The upgrade process will take place online in mid-October.

Can I add seats to my account?

There is potential to add seats. Options will be based on availability. To participate in our Additional Seat process, please submit your request at the time of your renewal either online or through a representative. Once your request is submitted, your representative will reach out to you in mid-October to discuss seat availability.

Can I purchase a full season parking pass?

There is potential to purchase a full season parking pass. Options will be based on availability. The North Lot will not be available. To participate in our parking pass allocation process, please submit your request at the time of your renewal.

What if I would like to purchase Accessible Seating?

CenturyLink Stadium provides accessible and wheelchair convertible seats located throughout the stadium in a variety of price levels and viewpoints. These tickets are available as a season ticket purchase. If you would like to relocate in/out of ADA seating or add ADA seats to your season ticket package, please contact an account representative at 877-MLS-GOAL with your request.

Can I get paper tickets instead of a MatchPass?

Sounders FC Season Ticket Members will be exclusively using MatchPass for the 2015 season. MatchPass provides rewards and benefits that paper tickets cannot! For more information on MatchPass, click here. If you share tickets with others, you can print or forward the tickets to your seat partner using your online account manager.

When will I receive my season ticket package?

Sounders FC will send out ticket packages in late February, approximately 1-2 weeks prior to the first match.

Can I designate different names on the MatchPass cards?

Yes. You will be able to designate your seats in November. You will receive an email where you can designate seat owners, list any supporter group affiliation and update your address for ticket mailing.

Am I able to transfer ownership of my tickets?

Ownership of tickets can only be transferred to either an immediate family member or an individual who has been listed as a secondary on the ticket account for one full season. Any transfer requests must be completed before the renewal deadline on September 12th. Tickets are only eligible for transfer if they have been on a season ticket member account for one full season.

What is CONCACAF and why is it included in my season ticket package?

CONCACAF is the Champions League for North America, Central America and the Caribbean. Because we won the U.S. Open Cup during the 2014 season, we qualified for this tournament during the 2015 season. The winner of the Champions League qualifies for the FIFA Club World Cup. By entering into CONCACAF, it gives our team a chance to play on an international stage and compete with the best. We want our most faithful, our season ticket members, to be in their seats supporting us as the team works towards this goal.

 Upgrade/Relocation FAQs

How are the appointment times determined?

Requests to participate in the Seat Relocation Process were accepted prior to the September 12th Renewal Deadline. Appointment times are based on the number of consecutive years you have been a season ticket holder; also referred to as your Original Priority Date.

Do I have to pay in full in order to relocate my seats?

No. However you do need to sign up for one of our online payment plans so that your account is paid in full by the January 12th deadline. If you relocate to seats at a higher price level, payment to catch up on your payment plan will be due at time of relocation.

How do I relocate my seats to sit with friends and family?

Seats on different accounts may be relocated together at the later relocation appointment window of the two accounts. Please contact your Account Representative or call 877-MLS-GOAL for assistance. If you and the other accounts in your party have the same appointment time, you can simply select seats at the same time using the interactive seating map.

What if I miss my appointment window?

Ticket holders can still contact our office to inquire about available seating options, even after your window closes. However, all seats are set by October 29th, so no relocations can occur after that date.

Can I add seats using this process?

Unfortunately not. This process is for seat relocation only. If you are interested in adding seats to your season ticket package, please contact your representative or call 877-MLS-GOAL during your appointment time for assistance.

Can I move to a different price level?

Yes, your payment plan will adjust to the new price level at the completion of the seat relocation process. Keep in mind that some price levels are sold out and not available.

After I've completed the relocation process, can I change my mind and get my old seats back?

Once at the "Review Your Upgrade" screen, you are able to either accept your newly selected seats or keep your current seats and go back to look at more options. Once you have accepted the new seats, your old seats may no longer be available. You can contact our office at 877-MLS-GOAL to check on available locations.

Can I relocate my seats more than once?

Yes. Although the available inventory will likely not increase, there is no limitation to how many times you relocate your seats during your appointment time window.

I have multiple sets of season tickets but only want to move one set. Can I just relocate one set?

Yes. At the "Select Seats to Upgrade" screen, simply select the seats that you want to relocate. If you would like to relocate multiple seat locations, they will need to be done one location at a time.

After reviewing the options, I decided not to relocate. How do I keep my same seats?

No action is required to select your same seats. If you don’t find a desired seating location using our interactive map, simply exit the browser and your same seats will remain secure.

 Season Ticket Member FAQs

Can I get a replacement MatchPass card if mine was lost or stolen?

Yes, we are able to get your MatchPass replaced for you as long as no action has been done on future matches, ex: transfers or posting tickets for sale. If future matches have been sold or transferred, we are unable to replace the MatchPass but you are able to print tickets off of your online account manager for use. We do charge a $5.00 replacement fee for the first time a card is lost, the second time a card is lost there is a $15.00 replacement fee. Beginning in the 2015 season, the MatchPass replacement fee will be $10 for all replacements.

Why do my tickets list “Printed by Box Office” on my online Account Manager?

When your tickets list this, it means that your MatchPasses were printed out by the Box Office. All seats will list this until you do an action on the tickets (print, transfer or resell). Regardless of the text, your tickets are available to be managed.

How do I get my Sounders FC account credit?

You are able to get your Sounders FC Account Credit either applied to your 2015 Season Tickets or can have it refunded back to you once per season. If you sell your tickets through the exchange, you are able to have the money from the sale directly deposited into your bank account. Resale credit from selling your tickets on Sounders Ticket Exchange will not be automatically applied to your 2015 Sounders season tickets, so if you would like that amount to be applied, please put in the request with your account representative.

When do my 2014 MatchPass points expire?

Your MatchPass points that you had accumulated over the 2014 season will expire at the end of the year, December 31st.

Single Match Tickets

Single match tickets for the 2015 season are available to purchase now.

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