Earlier today, our club launched its pre-sale for Sounders FC Season Ticket Members to secure tickets for the first five matches of the 2021 MLS season. That launch did not go as planned and provided our Members with a user experience that fell far short of expectations. As our most important constituents, our Members expect a lot from our club, and rightfully so. That bar was not met today, and that is completely our responsibility.
Our club apologizes and will do better moving forward. There are no excuses. Please know that we are working with the necessary parties to ensure that all of today’s issues are remedied. While we fell short of both your expectations and our own, our club-wide focus remains on welcoming fans back into Lumen Field as smoothly and safely as possible. We cannot wait to celebrate with you safely again soon, and we are working hard to regain your trust after today’s experience. Thank you for being a Sounder.