How We Communicate

We have streamlined all communication into the following email subscriptions to provide you with important information regarding Sounders FC:

  1. Scarves Up emails contain all matchday information and alerts for you.
  2. Beyond the 90 (BT90) is our newsletter that includes Season Member exclusives and club content.
  3. Your preferred method of communication will provide all important ticketing information to you.

To manage your subscriptions, please click here.

 

Preferred Method of Communication

We want to make sure you receive all the necessary communication about your account. We now have the option for you to select your ‘preferred communication method’ as either email, phone call or text message.

You will receive all your important account updates through the method that you have chosen once the season starts. You will continue to receive any other emails that you are subscribed to such as Scarves Up, Beyond the 90, Contest and Promotions, etc. unless you update your subscriptions to remove yourself from those mail lists. If you do not select a preferred communication method, you will continue to default to receiving email updates from Sounders FC for important information about your account.


Text Messaging

Can’t talk? Want a quick response? You can text any one of our representatives for quick help – simply use their direct line.


Team Model for Service

If you have any questions, comments or concerns about your Sounders FC experience, you now have an entire Membership Engagement team that is here to address those for you. Instead of having only one point of contact with the club, you now have a team that is here to help you get the most out of your membership. Feel free to reach out to CustomerService@SoundersFC.com or 877-657-4625 (text enabled), option 1 to contact your team.

If you have a representative that you enjoy working with, you are welcome to reach out to them directly if you prefer, but to ensure a timely response, we recommend you contact our team’s line. Our Membership Engagement team does work together daily to make sure each of our Season Members receives personalized care and customer service.