Frequently Asked Questions
Do I have to pay in full in order to upgrade or relocate my seats?
No. However, your automatic payment plan’s monthly amount may adjust. If you upgrade or relocate to seats at a higher price level, your payment plan will adjust to make up the difference in cost evenly across each payment.
How do I upgrade or relocate my seats to sit with friends and family who have a different relocation time than me?
Seats on different accounts may be relocated together during the later appointment window of the two accounts, which can be done online or over the phone with a representative. Please contact your Membership Executive or call 877-657-4625 for assistance. If you and the other accounts in your party have the same appointment time, you can simply select seats at the same time using the interactive seating map.
What if I miss my appointment window?
Alliance Members have until Wednesday, September 20 at 5:00 PM PT to upgrade, relocate, or add-on seats. No relocations will be permitted after September 20. If an Alliance Member misses their relocation window, they can contact their Membership Executive directly to inquire about available seating options.
Can I add seats and then transfer them to a friend?
No, additional seats cannot be transferred, which is why we recommend referring your friends to purchase their own Alliance Membership. You can refer your friend by filling out this Referral Form. Refer a friend to purchase a full season membership for the 2024 season and receive $100 in account credit to be used for Sounders FC ticketing products and/or purchases. Your friend will receive $100 as well! Terms and conditions apply.
Can I transfer ownership of my account?
All seat transfers and account ownership transfers should have been completed prior to the August 31 Renewal deadline. Please contact your Membership Executive if you have further questions. Alliance Members are only able to transfer Legacy pricing of their seats or ownership of their account to immediate family members as defined in the Ticket Transfer Policies. Legacy pricing is non-transferable. Legacy pricing is non-transferable outside of immediate family members.
Can I move to a different price level?
Yes, your payment plan will adjust to the new price level at the completion of the Upgrade & Priority Relocation process. Keep in mind that some price levels are sold out and not available. If you relocate to seats that are in a higher priced section, you will pay in full for the difference at the time of your next payment plan installment. If you are on a 6-month payment plan, your monthly cost will increase to account for the difference. If you add on new seats, you will have the option to set up a new payment plan for your additional seats.
After I've completed the Upgrade & Priority Relocation process, can I change my mind and get my old seats back?
Once you leave the Virtual Venue and have completed the process, your original seats are no longer available. If you remain in the 3D seat viewer, you can continue to look at availability. You can also contact your Membership Executive for available seat locations.
Can I relocate my seats more than once?
No. Once you relocate your seats once using the virtual venue, you are no longer eligible to relocate again online. If you have any questions regarding your seat location, please call your Membership Executive. There will be no relocations after September 20.
Can I reduce the number of seats I have during my relocation window?
No. the opportunity to reduce the number of seats in your membership was during the renewal period, which took place between August 16 and August 31. Please contact your Membership Executive if you have additional questions.
I would like to relocate or add seats within ADA rows.
There are accessible seating options (wheelchair convertible) dispersed throughout all areas and price levels of Lumen Field. Accessible seating and access are fully compliant with the Americans with Disabilities Act (ADA). For further location of accessible appropriate options, please contact your Membership Executive during your assigned priority window.
How can I refer a friend to receive season tickets?
You can refer a friend or family member by calling your Membership Executive or by filling out this form online. Your Membership Executive will reach out to your friend or family member to discuss the Sounders FC Priority List. Seat location is subject to availability. By referring a friend to purchase 2024 full season tickets, you are eligible to receive account credit towards 2024 Sounders FC ticket products once they have selected their seats and paid the majority of their own payment plan. View the terms and conditions to learn more and find out if you are eligible!
