GBAC Star Accreditaiton

Lumen Field has become a GBAC™ STAR accredited venue, the leading certification for outbreak prevention, response and recovery for facilities.

Disinfection & Cleaning

• We leveraged the expertise of Aramark, our housekeeping partner, to implement an enhanced facility cleaning program based on elevated industry standards.
• We’re taking cleaning and disinfection to the next level. All “high-touch” surfaces in stadium common areas will be cleaned before, during and after each game or stadium event. “High-touch” surfaces include door handles, elevator buttons, handrails, toilets, ATMs and other touch screens, turnstiles, vestibules, and water fountains.​
• Over 300 hand sanitizer stations have been added around the stadium for your safety. Please wash and sanitize your hands frequently.​
• Increased operation of HVAC systems to improve ventilation of building spaces while upgrading filter efficiencies to capture a greater amount of airborne particles
• Signage with health and hygiene reminders have been added throughout the building.

Physical Distancing

• Capacity limits have been recalculated to allow for appropriate physical distancing in enclosed spaces.
• Ground markings have been added throughout entry locations, concession stands, retail and other kiosks, directing guests to maintain a minimum of six feet from others while waiting in line.​
• Staff will monitor adequate traffic flow and distancing requirements.

Staff Training & Implementation

• All staff have completed training on the latest cleaning and disinfection practices. ​
• Food service staff is trained to comply with Levy’s upgraded HACCP plan, which emphasizes proper food handling and safety based on current standards from public health agencies. ​
• All staff will undergo mandatory health and temperature screening upon shift arrival.
• Employees are required to wear two face masks at all times, gloves will be worn while working in shared spaces.
• Disinfection stewards have been appointed in each department to ensure increased employee training and proper cleaning and disinfection practices for all staff.

Seating & Communal Spaces

• ​All stadium seating has been arranged in pods or ticket groups. There will be a minimum of six feet of spacing between each surrounding ticket pod or group.
• No more than two ticket pods will share a single row, preventing groups from having to cross through another pod to travel to or from an aisle.​
• Every aisle seat will be empty to allow additional space between groups and fans passing up and down the stairwells.​
• Tables and shared seating areas throughout the stadium and concourses have been altered or removed to ensure physical distancing and eliminate gathering.

Touchless

• Tickets: Matchday is now a touchless experience. Through your Ticketmaster Account Manager, you'll be able to scan your tickets right from your phone using new self-service pedestal ticket scanners upon entry to Lumen Field.
• Restrooms: Restrooms have been upgraded to feature touchless faucets, toilets and urinals.
• Cashless: All sales transactions at Lumen Field have been transitioned to cashless to eliminate the handling and exchange of money. The amount of touchless point-of-sale options at food and beverage, box office, parking, and retail locations have been increased, further utilizing chip readers and tap-to-pay terminals.
• Parking: All parking transactions have been transitioned to cashless, therefore only cards are accepted at parking booths. ParkHub devices also support Apple and Google Pay, so guests can tap their mobile phones to the ParkHub device to purchase parking. Full season parking passes will move primarily to mobile and will be scanned upon entry. If paper passes are issued, guests will be required to tear their own pass and deposit their stub in a bin for record keeping.

Updated Bag Policy

• We are using the same bag policy as before, but the process has changed. All bags must be clear in color and no larger than 12”x6”x12” (same as 2020). New to 2021, upon entry, event security will complete a visual inspection of all bags and the guest is responsible for opening their bag. Staff members will not physically open a guest’s bag or place their hands within the guest’s bag. Once the bag is opened, the screener will conduct the visual inspection. Upon completion, the guest will carry their bag through the magnetometer for metal detection screening. Search tables will have the prohibited items list onsite during the inspection in case questions arise.
• Clear bag exceptions will be made for “clutch” sized purses measuring no more than 4.5” x 6.5”. There is an exception for medically necessary items (including diaper bags) after proper inspection is permitted at the northwest VIP gate, south gate, club entrance (garage level 5), and suite entrance (garage level 6).

Digital Ticketing

• Matchday will now be a touchless experience. Through your Ticketmaster Account Manager, you'll be able to scan your tickets right from your phone using new self-service pedestal ticket scanners upon entry to Lumen Field. All tickets are 100% digital.

Food & Beverage

• Grab & Go options and spaces have been added to decrease contact between staff ;and fans​
• All food will be served in a container with a lid and utensils will be individually wrapped
• Plexi-glass guards are installed at all counters and POS systems to protect both the guest and the staff.
• Self-Ordering Kiosks have been installed to further reduce contact.
• A reduced menu will be offered to start the season to account for quicker transaction times for guests and less congestion in the kitchen and prep areas.

Masks & Physical Distancing

• Face masks are required for all guests age two and older. Guests are not required to wear them while eating and drinking. Face masks that fit within the CDC guidelines are considered appropriate for guests when inside the stadium. Face masks must be tightly woven and snug to the face, while covering the nose and mouth.
• We reserve the right to require guests to remove and replace face masks that are deemed offensive, or tend to provoke, shock, or offend the community or any group.
• Lumen Field requires proper use of masks for all guests (age two and older) and employees.

The Pro Shop

• Store layouts have been arranged to accommodate physical distancing with added signage for line queues and one-way paths.
• Plexi-glass guards have been installed at all registers to protect both the guest and the staff.
• Policies for returns and try-ons have been enhanced for safety considerations.

Stadium Entry

• Entry gate layouts are adjusted to allow a minimum of six feet between groups while queuing for both the magnetometers and the ticket-takers.
• Signage and ground markings are added to remind guests to maintain physical distancing while queuing for entry.
• New self-service pedestal ticket scanners are located at all entries so guests can scan their own tickets and eliminate close contact between guests and stadium staff.
• Guests with suite tickets are required to enter at designated gates to complete a touchless temperature check prior to entry.

Stadium Exit

• After the match, guests will be directed to the nearest exit via Lumen Field staff. In certain areas, additional doors to the exterior will be opened to offer supplementary exit routes and to reduce congestion.
• Guest services staff will be deployed to the concourse areas to actively keep egress traffic moving and assist in directing guests to the appropriate exits.